I Have Better Things To Do...

I’m getting so tired of businesses thinking that they are the only ones in my life and there’s no need for them to communicate logically and succinctly and EFFICIENTLY. Like I’ve got nothing better to do, nobody else to call, than them.  Here’s a communication with ChevronTexaco Card, via their web site, when I tried to download the QFX file so I could suck all my transactions into Quicken instead of having to type them all in (in descending chronological order:

___________________________________
Subject: Chevron and Texaco Visa Card Technical Support
Sent: September 16, 2009 02:44 AM EDT

You Wrote:

1)    When I clicked on Message Center I got:
       HTTP Status 500 -
       type Exception report
      message descriptionThe server encountered an internal error () that prevented it from fulfilling this request.
      exception org.apache.jasper.JasperException:Java.lang.NullPointerException
      root cause java.lang.NullPointerException
      note The full stack traces of the exception and its root causes are available in the Sun GlassFish Enterprise Server v2.1 Patch03 logs.
      Sun GlassFish Enterprise Server v2.1 Patch03

2)   when I download my statement in QFX to Quicken Mac 2006 I get an OL-226 error. I'm told to check the CONNLOG. It says:
     20090915 23:31:55: Not all required fields present. Object: STMTTRN missing tag: DTPOSTED
     20090915 23:31:55: Not all required fields present. Object: STMTTRN missing tag: DTPOSTED
     20090915 23:31:55:
___________________________________
Subject:Re: Chevron and Texaco Visa Card Technical Support
Sent:September 17, 2009 03:05 AM EDT

Customer Service Wrote:

Dear Online Customer,
Thank you for your recent inquiry regarding your Chevron and Texaco Visa credit card, and the opportunity to be of service to you.

Please allow us to apologize for the problems you have faced with accessing our site. We appreciate the time and effort you've taken to provide your comments and suggestions. We are constantly striving to improve our Online Credit Center and will take your feedback into consideration.

Our goal is to deliver high quality service to all of our cardholders and we will investigate the concerns you have raised. Once again, we would like to thank you for your comments and apologize for any inconvenience you may have experienced.

We apologize for the inconvenience. We are aware of the issue and have been working to resolve the problem. You should be able to download your program again on September 16th. Thank you for your patience.
If you are still having problem with our online account service we ask that you contact us at 1 866 448 4367 and we will be happy to assist you. We apologize for any inconvenience and look forward to promptly addressing your concern when we are able to speak with you.

We appreciate you as a valued Chevron and Texaco customer. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center.
Sincerely,
S. Pilli

Customer Service
Account is owned by GE Money Bank - Member FDIC

___________________________________
Subject: Re: Chevron and Texaco Visa Card Technical Support
Sent: September 17, 2009 04:56 AM EDT

You Wrote:

When you say 'download your program ' do you mean download my statement as a QFX file?

Today I had to go thru all my data in Quickbooks and delete duplicate entries that were imported from your site as CREDITS rather than CHARGES. I really hope you've fixed this.

___________________________________
Subject:Re: Chevron and Texaco Visa Card Technical Support
Sent:September 18, 2009 03:51 AM EDT

Customer Service Wrote:


Dear Online Customer,
Thank you for your recent inquiry regarding your Chevron and Texaco Visa credit card, and the opportunity to be of service to you.
Please be advised, due to the nature of your inquiry, we are unable to accommodate your email request. We ask that you contact us at 1-800- 243- 8766, regarding the online query, and we will be happy to assist you. We apologize for any inconvenience and look forward to promptly addressing your concern when we are able to speak with you.

We appreciate you as a valued Chevron and Texaco customer. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center.
Sincerely,
S. Krishnadas

Customer Service
Account is owned by GE Money Bank - Member FDIC

__________________________________
Subject: Re: Chevron and Texaco Visa Card Technical Support
Sent: September 18, 2009 05:10 PM EDT

You Wrote:

What a crock of shit. All you had to do was tell me that there was still a problem with your QFX downloads. Instead you made me waste my time to call you, enter all that authentication stuff, only to be told that there's a problem and that you don't know when it will be fixed. Why didnt you just TELL ME THAT?

REALLY!

I'm ready to cancel my card. What stupidity. You think I've nothing better to do. All you had to do is say “Oops, the problem wasn't fixed on Sept 17 like we thought and we'll let you know when it is fixed. Sorry for the hassle.”

I am so angry.

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Does anyone REALLY believe ANY of these business when they say

• Thank you for your recent inquiry regarding your Chevron and Texaco Visa credit card, and the opportunity to be of service to you.
• We apologize for any inconvenience and look forward to promptly addressing your concern when we are able to speak with you.
• Please allow us to apologize for the problems you have faced with accessing our site. We appreciate the time and effort you've taken to provide your comments and suggestions. We are constantly striving to improve our Online Credit Center and will take your feedback into consideration.
  

“look forward”? Right. “to being of service”? Nobody was of any service here at all. I was not served. I wasted my time with 3 “Message Center” messages and a phone call and all I got was an acknowledgement that there’s a problem with the downloads “because of our new web site” (what does a new web site have to do with improperly formatted QFX files?). This is not customer service.

I switched to this card from my Citi/Shell card, which had better fuel rebates, because Citi/Shell stopped allowing downloads of QFX files. I make a lot of mistakes with numbers getting switched around. The fewer times I have to type a number, the fewer mistakes.  Looks like Chevron/Texaco may now be in the same camp. But the reason for this posting is that nothing was accomplished by the exchange with them and they wasted my time.